AI Powers Business: Data Utilization and Responsiveness

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I don't think that AI is at odds with human, right?

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You know, I firmly believe that if we use the right way,

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it is going to unlock so much potential.

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A lot of time when we speak to our customer,

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there is a constant complaint that,

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"Hey, I don't have the right data."

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Well, that's not an excuse anymore,

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because now you don't need structured data.

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You don't need clean data in order to get insights.

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Now you can have conversational data,

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unstructured data, and the system can make use of it.

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So you will be more informed with customer interactions.

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The other piece is that AI is a helper, right?

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So you can use AI to actually answer some of those questions.

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If a customer asks a question,

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you know, either the AI is listening to it

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and answering on the fly,

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or you are able to search the federated search space

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in your system and be able to answer those questions

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much more quickly.

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If you don't use AI,

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you probably would go into your support site.

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You would go into probably your Slack or Teams.

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You would ping someone else.

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When you have AI, all of that information is fed into AI,

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and you're able to get answered in seconds.

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So you will become more and more responsive.

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You will spend less time in trying to find out answers,

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and you will spend more time in driving that value.

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You know, if AI is used the right way,

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it can do wonders to humanity and business as well.

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It is a great place to be,

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and it is a great time to be able to see the power

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of a new technology unfolding

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and how it can be used for businesses worldwide.

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(gentle music)

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(buzzing)