Gainsight AI: Takeaways
Use Takeaways to quickly aggregate customer feedback, revealing trends and detailed sentiment analysis, aiding teams in understanding and responding to client needs.
Analyzing survey, timeline, and other data to better understand where customers
are needing more support has never been easier.
In the new Takeaways module, powered by Horizon AI, instantly analyze direct
and indirect feedback to summarize and surface common customer needs and
recurring opinions categorized by theme.
Understand the number of responses applied to a specific statement, the overall
sentiment on each key opinion, and get an instant summary of what's working
well and what needs improvement.
They're deeper into a specific opinion by simply clicking in to get an instant
AI-powered summary of the overall feedback as well as sentiment score.
This lets customer-facing teams quickly understand deeper needs and click in
for more details to surface and follow up on individual responses from any
given source around the key opinion.
In short, Takeaways will help you see at a glance overall feedback trends and
dive into detail when needed.