Gainsight 0 min

Gainsight AI: Takeaways


Use Takeaways to quickly aggregate customer feedback, revealing trends and detailed sentiment analysis, aiding teams in understanding and responding to client needs.



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Analyzing survey, timeline, and other data to better understand where customers

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are needing more support has never been easier.

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In the new Takeaways module, powered by Horizon AI, instantly analyze direct

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and indirect feedback to summarize and surface common customer needs and

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recurring opinions categorized by theme.

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Understand the number of responses applied to a specific statement, the overall

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sentiment on each key opinion, and get an instant summary of what's working

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well and what needs improvement.

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They're deeper into a specific opinion by simply clicking in to get an instant

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AI-powered summary of the overall feedback as well as sentiment score.

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This lets customer-facing teams quickly understand deeper needs and click in

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for more details to surface and follow up on individual responses from any

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given source around the key opinion.

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In short, Takeaways will help you see at a glance overall feedback trends and

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dive into detail when needed.

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