What Human-First AI Means For Customer-Facing Teams
Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in supercharging business growth.
You Might Also Like
One of the things that's amazing about AI is it's going to change the whole
world.
One of the things that's scary about AI is it's going to change the whole world
A lot of people when they think about gender to AI, they sometimes are
skeptical and they're like,
you know, other people can try, I think it's overhyped, I'm going to get to it
next year.
And I'll tell you, that's what people said about the internet in 1999, that's
what Blockbuster said,
and that's what Blackberry said about mobile in 2007, and we know how that
movie ended.
And I'll tell you with gender to AI, that movie's not going to take five or 10
years to play out.
It's going to take a year or two, and if you're not leaning in, you're going to
get left behind.
We know it's going to change the whole world of managing customers, whether you
're in customer
success, community, education, product, sales, every job's going to change.
So, at Gatesite, nothing is more important for us right now in R&D than gender
to AI.
At Gatesite, we've been working on AI for more than a decade.
We're really privileged to have a huge percentage of all CSMs in the world
using
Gatesite actively every day. And what that means is we have an immense amount
of data
about all the interactions people have with their customers, their churn, their
renewal,
their NPS, all that stuff to feed the AI, and then the workflow to make sure
that AI turns into
action, and then making sure that you can trust it. Many people understandably
are thinking about
what's this mean for my job? You can't keep hiring more people, but CSMs can't
just keep
managing more customers without some help. And how do we do efficiency from
eliminating the need to
take notes, eliminating the need to enter data, making it much easier to
prepare for a meeting,
and that's just stuff that we have now. In the future, things like
understanding how to actually
send the right message to the right customer without having to write it
manually, creating
documentation automatically, managing a community with less human effort,
creating education content
on the fly. How do we make our business grow faster, but in an efficient way?
Gender AI is the
biggest unlock for that. Our belief at Gatesite is what we call human-first AI.
How do you have the
AI working with you, enabling humans to do the work they love, and to do it
even better? AI is
going to radically make customers and customer success better.
[BLANK_AUDIO]
This is a test comment.
This is a longer test comment to see how this looks if the person decides to ramble a bit. So they're rambling and rambling and then they even lorem ipsum.