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Customer Conversation with LeanIX

Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight's Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.

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[MUSIC]

0:06

Hi everyone, my name is Lulu Zhang.

0:09

I am the CS Operations Manager here at the United States.

0:12

Part of the SAP family.

0:15

I am based out of Boston, Massachusetts, United States.

0:19

Here to talk about the Gansight Cosmo Chi-Chi.

0:22

It has given us such an instant high level overview of our accounts.

0:27

It has helped our leadership team get an overview and say

0:31

updated with the accounts before jumping into a call.

0:35

And for our hard working CSMs, it serves as a quick reminder

0:40

and be prepared at all time.

0:42

If you want to streamline your workflow and top notch customer service,

0:47

Gansight customer Chi-Chi is the way to go.

0:50

[MUSIC]

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Customer Conversation with LeanIX

0:00 - [MUSIC] ::: 0:06 - Hi everyone, my name is Lulu Zhang. ::: 0:09 - I am the CS Operations Manager here at the United States. ::: 0:12 - Part of the SAP family. ::: 0:15 - I am based out of Boston, Massachusetts, United States. ::: 0:19 - Here to talk about the Gansight Cosmo Chi-Chi. ::: 0:22 - It has given us such an instant high level overview of our accounts. ::: 0:27 - It has helped our leadership team get an overview and say ::: 0:31 - updated with the accounts before jumping into a call. ::: 0:35 - And for our hard working CSMs, it serves as a quick reminder ::: 0:40 - and be prepared at all time. ::: 0:42 - If you want to streamline your workflow and top notch customer service, ::: 0:47 - Gansight customer Chi-Chi is the way to go. ::: 0:50 - [MUSIC]