0 min

Customer Conversation with LeanIX


Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight's Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.



0:00

[MUSIC]

0:06

Hi everyone, my name is Lulu Zhang.

0:09

I am the CS Operations Manager here at the United States.

0:12

Part of the SAP family.

0:15

I am based out of Boston, Massachusetts, United States.

0:19

Here to talk about the Gansight Cosmo Chi-Chi.

0:22

It has given us such an instant high level overview of our accounts.

0:27

It has helped our leadership team get an overview and say

0:31

updated with the accounts before jumping into a call.

0:35

And for our hard working CSMs, it serves as a quick reminder

0:40

and be prepared at all time.

0:42

If you want to streamline your workflow and top notch customer service,

0:47

Gansight customer Chi-Chi is the way to go.

0:50

[MUSIC]

X

This is a test comment.

X

This is a longer test comment to see how this looks if the person decides to ramble a bit. So they're rambling and rambling and then they even lorem ipsum.


author