Customer Conversation with Wordpress VIP/Automattic

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I'm Melissa Ripka from WordPress VIP.

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I'm based on Bash on Island, Washington State, USA.

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This last year,

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Gainsite has really stepped up their user experience by introducing

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neat and helpful AI features.

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As a director and customer success,

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I've grown to really love the customer cheat-cheat feature.

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Whenever I'm dipping into a customer's 360,

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the first thing I do is scroll down to the cheat sheet to see what's useful.

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I do this before clicking in to any other tabs and find that it saves me time.

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As our Tams are getting used to leadership and

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other rules using the customer cheat sheet,

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it's taking some time to adopt,

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but overall it's been a really helpful tool.

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All right. Bye.

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