Gainsight AI: Improving Customer Connections

0:00

At GainSight, we're human first and AI forward,

0:03

and we believe in leveraging AI to make customer connections more human, not

0:08

less.

0:08

Preparing for a customer call?

0:11

With AI-powered cheat sheet,

0:12

you can instantly summarize months of customer data at the click of a button

0:17

and catch up on key points to mention during your conversation

0:20

without searching through months of timeline entries.

0:23

During and after your call, use AI follow-up

0:26

to take capturing tedious meeting notes off your plate,

0:29

letting you focus on your customer,

0:31

and instantly generating a detailed and comprehensive summary of your call,

0:35

with recommended action items and highlighting risks and issues surfaced during

0:38

the conversation.

0:40

Easily add and assign action items as tasks,

0:43

add the call summary to timeline,

0:45

and even send a follow-up email to the customer.

0:48

Use Write with AI to draft that email instantly.

0:51

Choose from common customer success scenarios,

0:54

switch up your tone to be more casual,

0:56

and even translate your email with a click for global audiences.

1:00

On the back end, your CS Operations team can even use AI to optimize customer

1:05

scorecards,

1:07

leveraging historical renewal, customer and scorecard data

1:10

to quickly evaluate and boost the predictive power of your scorecard,

1:14

offering data-driven recommendations for more effective measures and adjusted

1:18

weights.

1:19

Your team can even use AI to draw more powerful takeaways

1:23

from survey and timeline data,

1:25

surfacing common customer needs and recurring opinions categorized by theme.

1:29

Understand how common each topic is among customers,

1:32

view overall sentiment on each key opinion,

1:35

and get an instant summary of what's working well,

1:37

and what needs improvement.

1:39

This isn't just any AI,

1:41

it's human-first AI, specially designed for customer success.

1:45

Check out GainSight's AI features available today.