Gainsight AI: Improving Customer Connections
Gainsight AI enhances workflows for customer-facing teams, automating note-taking, summarizing key customer data, highlighting actionable insights efficiently and so much more!
At GainSight, we're human first and AI forward,
and we believe in leveraging AI to make customer connections more human, not
less.
Preparing for a customer call?
With AI-powered cheat sheet,
you can instantly summarize months of customer data at the click of a button
and catch up on key points to mention during your conversation
without searching through months of timeline entries.
During and after your call, use AI follow-up
to take capturing tedious meeting notes off your plate,
letting you focus on your customer,
and instantly generating a detailed and comprehensive summary of your call,
with recommended action items and highlighting risks and issues surfaced during
the conversation.
Easily add and assign action items as tasks,
add the call summary to timeline,
and even send a follow-up email to the customer.
Use Write with AI to draft that email instantly.
Choose from common customer success scenarios,
switch up your tone to be more casual,
and even translate your email with a click for global audiences.
On the back end, your CS Operations team can even use AI to optimize customer
scorecards,
leveraging historical renewal, customer and scorecard data
to quickly evaluate and boost the predictive power of your scorecard,
offering data-driven recommendations for more effective measures and adjusted
weights.
Your team can even use AI to draw more powerful takeaways
from survey and timeline data,
surfacing common customer needs and recurring opinions categorized by theme.
Understand how common each topic is among customers,
view overall sentiment on each key opinion,
and get an instant summary of what's working well,
and what needs improvement.
This isn't just any AI,
it's human-first AI, specially designed for customer success.
Check out GainSight's AI features available today.